- Peter Kennedy retires, and Andrew Brown is appointed MD of MediSwitch.
- Adoption of agile methodology for innovation and development.
- The LifeDoc Mobile app is launched for Android and iOS.
- The big office move – MediSwitch roof collapse with the Call Centre up and running in less than 24 hours
- BHS invests in 2 data centres that are ISO 27001 certified meaning that they meet the stringent international requirements for establishing, implementing, maintaining, and continually improving the information security
- HEALTHone Connect is installed at City of Johannesburg clinics as the formal eHealth platform.